Terms & Conditions


By accessing this website, You’re agreeing to be bound by our most current version of Terms of Service, Privacy Policy, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms and policies, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.


Please note that in using our service:
  • You must be registered with us in order to use the service.
  • You are responsible for your login credentials for the services, we will not be liable for any unauthorised bookings made on your account.
  • You promise that all information provided by you to us are true, accurate and up to date at all times.
  • You promise that any payment details provided to us are true, accurate and that you have authority to use these details to pay for the services.
  • You are responsible for any bookings made with your account and we will not be liable for any costs due to bookings made on your account.
  • You will only use the service to make a booking you wish to fulfil, if we deem that you are misusing the software we reserve the right to disable your account without prior notice.
  • You will not use the service for any unlawful purpose including (but not limited to) knowingly introducing viruses, trojans and logic bombs or attempting to gain unauthorised access to the site or its systems including servers and Databases.
  • We can amend these terms and conditions to reflect any changes to the services that we provide over time. We will inform you when these changes occur.
  • You will allow up to 10-15 minutes for booking confirmation. Pickup times may vary due to location so if you’re in a hurry then please call for instant service and exact times, if necessary, as this time-frame cannot be guaranteed.
  • You will allow time to arrive at the airport 2 hours before your flight. Wheelchair Transport Service is not responsible for missed flights due to traffic or other delays.


We offer the facility to provide a quoted amount, these quotes will either be shown as estimated or fixed fares. These quotations do not include any extras (more detail below). The price given in the quotes are based on our current pricing systems. These quotations are only accurate at the moment of obtaining them, we cannot guarantee that the same price will be available at another time. Estimated fares are a mileage based, this may vary dependant on numerous factors such as:

    • If waiting time is applicable to the journey.
    • If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
    • If the journey deviates from the systems suggested route, examples of this occurring would be due to external factors such as road works or your driver may suggest an alternative route due to congestion.

Fixed fares are sometimes generated, your driver has the ability to add extra charges that are applicable in a number of circumstances including but not limited to:

  • If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
  • If there are fees such as toll charges or car parking fees – Your Vendor will try to incorporate these kind of fees into their pricing system although due to the amount of possibilities this cannot be guaranteed at the current time.
  • If the vehicle needs cleaning after your journey.

Changes to our policy

We may change this terms of service agreement from time to time. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We encourage you to review our terms of service and privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.